Terms & Conditions

Consultations

Before we consider a dog for any of our services, a consultation/meet & greet must be carried out in advance at our home; we are also happy to meet on neutral ground, i.e. out on a walk first. This is to check compatibility of our own dog with yours.

During the consultation we will discuss: Medical/Vaccinations, Behaviours, Exercise, Food & Diets, Routines at Home, Boarding details. Please bring your dog’s vaccination/medical card with you.  We will provide you with a copy of our Consultation & Evaluation form prior to your agreed consultation date for you to fill in. Please bring this with you.

It is the owner’s responsibility to provide comprehensive details on your dog and that you are completely honest about any traits, vices or behavioural problems, both positive & negative (however small).  We rely on this information to be able to manage any issues and provide a good experience and quality of service for your dog. Any misinformation may jeopardise your dog’s stay with us. We are not qualified trainers or behaviourists; however, we will do our best to manage any situation or issue that arises, and will source guidance from other professionals if necessary. We may need to contact you if your dog exhibits any behaviours not previously disclosed.

Trial.

All NEW dogs must have a trial stay. This allows us to observe the dog’s behaviour and to evaluate whether they are compatible with us, and with our resident dog. During this trial we will carry out a checklist / log which we will share with you when you pick your dog up. In our experience dogs will behave and cope differently in the absence of their owners and in a new, unknown environment. This is charged at the standard rate.

Charges

The standard rate is currently £30 per dog per calendar day regardless of the time of day you drop off or pick up or how many in a household.  If you dog stays over night then this is a 2 day charge. 

Please note: Double rates are applicable for all Bank holidays, during Easter, during Christmas & New Years Eve & New Years Day.

Drop off times for Boarding

Monday to Friday: from 7am up to 9pm only

Weekends: From 8am - 7pm only

Collection times for Boarding

Monday – Sunday 8am -6pm. Additional charges apply if collection is after 6pm on their last day of boarding. This is charged at a late collection rate of £10 up to 9pm. 

Emergency / 2nd Contact

Without an emergency / secondary contact we unfortunately cannot board your dog.

In the event that you do not come to collect your dog on the collection date agreed, unless we have been contacted and advised in advance, your nominated person will be contacted to collect your dog. If they fail to collect, and we have not been contacted by you, the contract will be terminated and dog will be re-homed/taken to a rescue centre.

Bookings

School holidays, particularly during summer, is a very busy time for us so we recommend that you confirm any dates for boarding as soon as possible. 

Bookings are not confirmed until the deposit has been paid. We cannot hold bookings without a deposit.

Booking Process

When dates are requested for boarding we will provide a dated booking & deposit request form via email or by post. To secure your booking we require a deposit to be made within 7 days of the dated request.

Payment

A non-refundable deposit of 30% is required to confirm a booking.

Full payments for the booking must be made 7 days prior to arrival. (Cash, or BACS payment online as noted on booking & deposit form.) 

Late payments may jeopardise your booking, and you may need to source an alternative option.

Cancellation fees

Please note that the deposit is non-refundable.

There will be no refund if cancellation is less than 48 hours’ notice. 

Cancellation within 7-3 days notice will be charged at 50% of the remaining booking cost.

Termination of Boarding

If you fail to disclose any negative behavioural problems during the consultation or 14 days prior to the intended stay, should your dog show any sustained aggressive tendencies, bites our dog, other dogs or humans, is continually uncontrollable, destructive or shows unreasonable behaviour, the boarding agreement will be terminated with immediate effect. You will be advised accordingly, however this may be less than 24 hours’ notice. You accept that your dog will be placed in an appropriate local pet boarding/kennels or with your emergency contact. A £25.00 transfer charge will be applicable. Any costs incurred for the alternative boarding/kennel will be your responsibility. You also agree to pay the cost of any injury/damage caused by your animal to us, our home, our dog, or other boarders. No refund will be given.

HEALTH & WELFARE

We insist on all dogs having current annual booster vaccinations before boarding with us, (at least 4 weeks prior to their intended stay) and puppies to have had their second course of vaccinations. Where possible all dogs must have their kennel cough (KC) vaccination at least 3 weeks prior to arrival. This is for the protection of your dog, our dog, all other boarders and any dogs they may come in contact with; it is also required for insurance purposes and as part of the license provided by the council license. We currently do not take titre tested only dogs. Your dog must have been appropriately treated for external & internal parasites with an appropriate product authorised by VMD and in accordance with veterinary advice before entry to home boarding. At consultation you are required to bring the vaccination booklet, so we can keep a copy on record and evidence (i.e. container box) of the drops or tablets you have given your dog to prevent parasites. Further proof of vaccinations and treatments may be requested and must be presented no later than 28 days before arrival, via e-mail, text, WhatsApp.

Failure to produce a copy of the vaccination record may jeopardise your booking.

We do not take dog that have been ill within the last 24 hours, nor a dog who has had an infectious disease within 21 days prior to boarding.

Un-Spayed/Entire Dogs

Generally, we do not board entire dogs, over the age of 12 months old, however this is dependent on the dog and its individual behaviour. Please contact us to discuss further. We do board un-spayed female dogs however they cannot be boarded if they are due to come into season. If they do come into season whilst in our care we will contact you and your emergency contact who will need to collect your dog. In the case that this happens you will forfeit a refund of booking paid for.

Medication

We are experienced in giving tablet & liquid medication orally, as well as injections such as insulin and ear/eye drops.

Nail Clipping/Grooming

Where possible, please ensure your dog has had its nails clipped & filed to remove rough/sharp edges, before boarding with us, to avoid accidental injury to humans or other dogs. I am a professional dog groomer, if needed I will make it comfortable for the dog whilst staying, however if you wish for your dog to have a full groom please advise this so I can book them in. This is charged at an extra cost.

Veterinary Release & Instruction

We are registered with our local veterinary ( Greenbank Veterinary Clinic, Brook House, 4 Northenden Rd, Gatley SK8 4DN) 

It is your responsibility to contact your veterinary practice prior to the agree boarding/day care stay to inform them that your dog will be boarding or using our day care service with us. 

If your dog becomes ill or injured while boarding with us, it will be necessary for us to contact our registered vet for advice or to take them in for a medical consultation. If you request, we will contact you (if possible & if time allows) in the first instance, or your emergency contact prior to contacting the vet. We request that you provide permission for us to approve necessary treatment; you, as the owner will assume full responsibility and pay for any required treatment.

You agree that The Classy Collar is authorised to take your dog to our registered veterinary practice for treatment, and they will contact your vets for your dogs’ records. We strongly suggest that you have an insurance policy in place. The Classy Collar cannot be held responsible for any veterinary treatment that may result in loss, injury or death of your dog.

Insurance

All Dogs should be insured wherever possible by the owner & insurance details given. 

Dog ID Tags

All dogs who use our services must wear a collar tag even if they walk with a harness/haltie. The Control of Dogs Order (1992) states that any dog in a public place must wear a collar with the name, address (including postcode), and contact number of the owner engraved or written on a tag. Please ensure your dog has a sturdy collar before they arrive. We will remove your ID tag and provide your dog with one of our ID tags during their stay with us.

Exercise

Your dog will receive 2 daily walks of a minimum of 20 minutes each walk, during their stay; all dogs will be walked on a lead when they are out, unless you have indicated that they can be off leash at certain times. We will always leash your dogs near roads. An off-lead permission /disclaimer form signed by the owner will be required. If your dog cannot be exercised for veterinary reasons we will plan an alternative form of enrichment for them.

As some of the walks are a car ride away we ask that owners supply a transport harness for their dogs, so they can be appropriately and safely restrained using a dog seat belt in our vehicles. If you cannot provide a halter and there in an unavoidable incident in our vehicles, you will forfeit any claim on our insurance. If your dog does not like being in a car we will find suitable local walks for them.

Please note that we walk other dogs including our own so there are times where we will need to leave your dog alone at our home.

PERMISSIONS & Consent

Under the new regulations we require owners to sign specific permissions so that we can carry out certain activities with your dogs during their stay. These permissions are included in the consultation form.

WHAT WE PROVIDE

We will provide mental stimulation, nutrition, adventures, physical exercise, enrichment, socialise them with other dogs, and humans. We will interact with them, feed them and make sure they always have fresh water and provided with any medication required. They will have free roam of our house and garden which is enclosed, safe and secure.

WHAT OWNERS PROVIDE

All food is to be provided by the owner (please ensure you bring enough for their entire stay), as well as any necessary equipment (bedding, crates, toys, feeding bowls, puppy training pads, harnesses, & or transport harness, collars, leads etc) treats, grooming equipment, & any relevant medication. 

Paperwork (required for License)

All clients must complete & sign all relevant paperwork, including our terms & conditions, consultation & behaviour evaluation form, which includes the veterinary release instruction form & off-lead permission, any permission requests and a privacy notice form. By signing the consultation form you agree to accept and are contractually bound by our terms & conditions. You also agree that the information recorded on the document during consultation is accurate.

LICENSING & INSURANCE 

All businesses that provide boarding services whether it is a kennel or in a home, must be registered & licensed under the Animal Welfare Act (1963) & comply to the regulations set under The Animal Welfare Regulation 2018. We are licensed by Manchester City Council. We are inspected annually and are required to keep a register of any animal boarding for inspection by a vet or council approved officer. We are insured for Public Liability . 

We recommend that you always ask to see the boarder’s licence and insurance before committing to an agreement.

Confidentiality policy.

Client confidentiality will always be maintained, details will be kept private and will never be used for any purpose other than caring for your dog.

Days of business

We are open throughout the year, although we will inform our regular clients of any holiday dates in advance.

Daily Restrictions (number of boarders & day care dogs)

Our boarding licence dictates the numbers we can have in on any given day; we operate on a first come (deposit paid), first served basis. Should we have full capacity, we will recommend other licensed boarders.

Questions?

If you are unsure about something, please feel free to ask. We will do our best to answer any questions.